Order Terms and Conditions

23rd July 2019

1. Proprietor

Olivia Klein Oy
Business ID: 2868533-9 (Finland, EU)
Address: PL 245, 00131 Helsinki, Finland
info@oliviaklein.fi

2. General

These terms and conditions pertain the the Olivia Klein web shop and are governed by the legislation of Finland (EU). By using the Olivia Klein shop you accept these terms and agree to abide by them.

Olivia Klein Oy reserves the right to change these terms and conditions without separate or prior notice by publishing the updated terms on this website. Please check these terms for updates each time you are placing an order.

When placing an order in the Olivia Klein shop or when creating a customer account, your personal data will be stored in Olivia Klein Oy’s customer register. For more information on how we process personal data and use cookies, please see our privacy policy.

3. Placing an order

It is only possible to place orders for delivery within Finland. Any orders that are attempted to be placed for delivery outside of Finland will be immediately cancelled and reimbursed in full.

To place an order in the Olivia Klein shop, it is required that you provide your personal information truthfully and in full. It is the customer’s responsibility to correct any inaccurate personal information. Olivia Klein Oy is not liable for damages caused by inaccurate personal information, such as the customer not being able to receive their order or receive confirmation emails.

Placing an order in the Olivia Klein shop requires that the order be paid in full via online payment. Clicking on the ‘place order’ button at checkout will redirect you to our payment service provider’s secure payment portal so that you can pay for your order. Once your payment has been processed, you will immediately receive an order confirmation email with details of your order. We recommend that you save this email for reference.

3.1 Cancelling an order

It is possible to cancel an order if it has not been shipped yet. To cancel, please reply to your order confirmation email or send us an email at hello@oliviaklein.fi. We will cancel and reimburse your order in full as soon as possible.

If your order has already been shipped and you have received a dispatch confirmation email, it is no longer possible to cancel the order. Please see instructions on how to make a return below under ‘6. Returns’.

4. Payment

You can pay for your order online either via online banking or card payment (Visa or Mastercard). Please choose your preferred payment method at checkout. Clicking on the ‘place order’ button will redirect you to our payment service provider’s secure payment portal so that you can pay for your order.

4.1 Payment service provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

5. Shipping and delivery

We will ship your order within two (2) working days of receiving it. We ship all orders as standard parcel deliveries via the Finnish postal service. The shipment will be delivered to your nearest post office within one working day. The total price of delivery depends on the total weight of your order, starting from €5.50 + VAT. Total shipping costs are displayed at checkout before you complete your order. Delivery is always free for orders over €60.

6. Returns

All orders have a 14-day right of return, starting from the day you received your order. You do not need to provide a reason for making a return. Returns are only accepted if the product is unopened and unused, in its original packaging and entirely fit for sale. It is the customer’s responsibility to pay for return shipping costs and ensure products are securely packed for delivery. If you have received an incorrect or faulty product in your order, we will reimburse your order and return shipping costs in full.

6.1 Making a return

To make a return, please send us an email at hello@oliviaklein.fi. Please include your order number and a list of the products you wish to return. We will send you an email confirmation within two (2) working days which includes details on how to send the product back to us. Please make sure to tell us if you are returning a faulty or incorrect product.

6.2 Refunds

Once we have received your return, we will reimburse the cost of the products directly to the payment method you used when placing the order. Please note that delivery costs are reimbursed only if your order was incorrect or contained faulty or damaged products. If you paid for your order via online banking, we will need to ask you for your bank account information to return your payment. If you paid for your order via card, the payment will be returned directly to the card you used.

7. Right to cancel orders

If the product you ordered is unavailable, we will contact you as soon as possible. Olivia Klein Oy reserves the right to cancel orders if necessary.